When COVID-19 struck, it forced us to drastically change both our lifestyles and our approach to work.

In these new circumstances, community support became a priority that tango, in line with our vision and culture, could not ignore.  In addition to this, with a downturn in workload, we wanted to ensure our team members maintained a sense of purpose...a goal.

We reacted as soon as the crisis started by offering free-of-charge call-centre services to several Croatian institutions on the front line of the coronavirus outbreak, reaching out to the Civil Protection Headquarters (“Stožer Civilne Zaštite”) at national and local levels, as well as the Ministry of Health, to name a few.

Although our offer of assistance was appreciated and well-received by those institutions, they were already handling this emergency situation with the help of other resources and declined such.

So, we decided our multilingual expertise could be used for educational purposes. We contacted Ministry of Science and Education, reform team “Škola za život”, who are in charge of the distance learning and teaching project in Croatia.

They had managed to migrate schooling to online platforms within just a few weeks.  We felt our voiceover and linguistic skills could help them with their digital content. 

Our offer was accepted with open arms and soon Tango’s Richard Riley and Fabrizio Cancedda were officially recognized as “Mentors” in their list of expert consultants for English, French, and Italian.

To date, we have supplied over 30 pieces of work, typically voiceover narrations and dialogues. We have been frequently called on to proofread and localize content, even to package final products into presentations or mpeg4 videos. On one occasion, we were even asked to compose some music, which resulted in our recording this song for kids:

Speakers and singers so far include Marta Korotaj, Fabrizio Cancedda, Tajana Riley, Filip Riley, Dorian Riley, Stewart Riley, and Richard Riley.

Here are just a few of the highlights:

Video lessons for other subjects are available on Škola za život’s main page for distance teaching and learning https://skolazazivot.hr/video-lekcije/

We are proud of our philosophy and vision, and very happy to provide help furthering the education of youngsters and the community as a whole.

merck color

For the launch of a new formulation and its new packaging for one of their leading medicines, used in replacement therapy for the treatment of thyroid diseases and disorders, Merck opted to be proactive in ensuring they had the infrastructure in place to handle an increased wave of patient enquiries. When it came to decision time, tango was leading the way on price. Our flexible CRM tool – developed entirely in-house – pushed us over the line to be chosen as Merck’s outsourced contact centre. Said tool is not only tailored to cater for Merck’s extensive and complex FAQ, which dynamically pushes only the most relevant portions to on-call agents, but also boasts a robust back end to cater for the demanding data collection and reporting requirements of Merck’s regional offices. The beauty of it was how it was brought to life in close cooperation with the client to fully respond to their needs. tango today handles all enquiries, but always with the knowledge that any escalations can be routed to Merck’s medical experts immediately. This service is a great example of how leaders in two distinctly diverse fields can join together to deliver a seamless, unified service.

OIV color

With the transition of digital terrestrial television broadcasting from DVB-T to DVB-T2 and the expected increase of incoming calls and enquiries from viewers, OiV decided to improve the quality of their customer service and reduce call-waiting times by engaging an external partner, tango. In addition to the best financial deal, tango also met the required level of expertise and technical competence.

The service will be available seven days a week during the DVB-T2 switch-on and DVB-T switch-off periods to help and guide viewers, providing for a seamless transition and ensuring viewers with the best digital terrestrial TV reception possible.

tango is also ready to assist viewers with technical questions regarding the fine tuning of their antenna systems, the reception of FM signals, and experimental DAB+ digital radio broadcasting.

 

 

job adv2

If you are interested in joining tango’s international team, please send us your CV and letter of motivation (in English!) to jobtango.hr

Cert tango bw big

collage

During August 2018, experts from Cro Cert carried out both an off-site audit of our documentation and an extensive on-site audit of tango’s processes, lasting two days.

We’re happy to announce that we satisfied their strict criteria and have received certification for all three standards!

The project – implementing an Integrated Management System covering both Quality and Information Security in the provision of Customer Contact Centre and Voiceover services – began in Q3 2017 and was carried out with the constant support of our management and a dedicated team of internal auditors.

Achieving certification for all three standards in one fell swoop shows that tango’s investment of effort, resources, and dedication was indeed justified.

Furthermore, tango appears to be among the first Customer Contact Centres in Europe certified according to the new ISO 18295-1:2017.

That said, this is but a starting point for tango. We believe in ISO’s methodology, and aim to improve our performance on all fronts, year in year out.

Contact

tango komunikacije d.o.o.

20th floor
Ivana Lučića 2a
10 000 Zagreb
Croatia

 +385 (0)1 5494 301

salestango.hr

EU VAT# HR73112507864

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