Contact Centre

    As our partner, you can benefit from tango's extensive experience in providing customer support across a variety of fast-moving industries, across 4 continents.

    What do we offer?

    Competent

    Comprehensive knowledge in the provision of consumer care for mobile billing, FMCG, and healthcare industries

    Around-the-clock

    A 24x7x365 network operations helpdesk to watch over your critical resources

    Professional

    Excellence in complaint handling, campaign logistics, escalation management, online shop support, member card management

    Tailored

    Individual, tailor-made projects include: data cleansing, performance-based sales campaigns, event logistics, RSVP-handling and follow-up, conference coordination

    Industries & applications

    Mobile billing, FMCG (fast-moving consumer goods), travel industry, healthcare.

    Helpdesk, product info, virtual office, competition / event logistics, market research, database cleansing, booking desk.

     

    Channels

    Telephone (inbound & outbound), email, SMS, live chat, IVR, voicemail.

     

    Long-term or project-based

    While we have built our reputation on long-term commitment to our clients, there is plenty we can do for you when it comes to short or medium-term projects.

    Our skills & experience

    Customer support

    Product information, technical support, call management, traffic reports, competition logistics, refund & escalation management, online shop support, member card management

    Outbound projects

    Tailor-made for our existing clients: database cleansing, telemarketing, user profiling, data collection, result reports for further processing

    Event logistics

    Invitations, RSVP-handling, follow-up, conference coordination

    One-stop-shop

    Translations, transcriptions,  voiceover and subtitling.
    All available in-house!

    Our Clients

    Merck is a global healthcare company with 352 years of experience.

    To support the launch of a new formulation and its new packaging for one of their leading medicines, Merck chose tango as a partner to handle an expected increase of patient enquiries. Our partnership, for the duration of the campaign, was a great example of how leaders in two distinctly diverse fields can join together to deliver a seamless, unified service.

    Merck is a global healthcare company with 352 years of experience.
    From May 2019 to May 2022, hundreds of enquiries from customers all over the world were handled by <b>t</b>ango every day until Freenet’s operational business discontinuation.

    tango provided a centralized technical platform and single-location contact centre ensuring service quality was consistently high despite delivery across two continents!

     

    From May 2019 to May 2022, hundreds of enquiries from customers all over the world were handled by tango every day until Freenet’s operational business discontinuation.
    <b>t</b>ango provide consumer helpdesk services to support Track’s activities across multiple continents
    Track Concepts provide personalization and entertainment content for mobile devices in more than 30 countries around the globe. On behalf of Track, consumer care at tango is accessed via local-rate telephone numbers routed to tango’s contact centre. The helpdesk is available 24 hours, 5 days a week, and provided by native speakers of the local language.
    tango provide consumer helpdesk services to support Track’s activities across multiple continents
    A tailored approach to consumer care, meeting the high standards required by the Coca-Cola brand
    CCHBC have entrusted tango with handling a range of enquiries, from basic product and promotion information to complex complaints requiring the organization and interaction of multiple departments within Coca-Cola itself, thus ensuring consumer dissatisfaction is eliminated or avoided altogether. The staff at tango provide this service with the highest quality, professionalism, and efficiency.
    A tailored approach to consumer care, meeting the high standards required by the Coca-Cola brand
    Consumer support services for mobile billing technologies

    Echovox SA is a leader in the mobile billing industry. With headquarters in Geneva, Echovox enable companies to deliver state-of-the-art mobile solutions, such as Premium SMS and direct carrier billing, to consumers worldwide. tango provide a consumer support helpdesk in several European languages.

    Consumer support services for mobile billing technologies
    <b>t</b>ango provide consumer care services to support CLIQ's products across three continents
    CLIQ is a mobile entertainment group, delivering the latest audio-visual and entertainment content to mobile users all over the world. tango’s helpdesk services are available to consumers via local-rate telephone numbers routed to our office. Our helpdesk is available 24 hours, 5 days a week and provided by native speakers of the local language.
    tango provide consumer care services to support CLIQ's products across three continents
    From 2018 to 2020, tango was committed to providing quality customer care support until they exited the market, though we hope it's only temporary.

    SB7 Mobile managed and delivered cutting-edge online marketing solutions and engaging mobile content worldwide. SB7 Mobile provided access to thousands of subscribers to user-friendly gaming platforms, fitness and health plans, sports news and more. Creating innovative and unique content that was popular with consumers was at the heart of the business.

    From 2018 to 2020, tango was committed to providing quality customer care support until they exited the market, though we hope it's only temporary.
    <b>t</b>ango accompanied Centili on their path to global leadership from 2012 to 2024 when unfortunately, the company went into administration.

    Centili (Infobip) is the world’s largest messaging network, with dozens of local offices around the globe dedicated to meeting the individual requirements of every region. tango supported them with equal determination by providing consumer care services in eight languages across Europe, Africa, and Asia.

    tango accompanied Centili on their path to global leadership from 2012 to 2024 when unfortunately, the company went into administration.
    <b>t</b>ango has been selected as Renxo’s trusted partner for customer care in the UK starting in 2024.

    Renxo is an innovative technology company specialized in value added services —VAS— since 2005, with a global footprint in over 30 countries worldwide, with special emphasis on LATAM, Europe and MENA.

    tango has been selected as Renxo’s trusted partner for customer care in the UK starting in 2024.
    <b>t</b>ango and Wister came together in 2024, and we’re eagerly anticipating a strong and successful partnership in the future.

    Wister has been a leader in Direct Carrier Billing and multimedia content since 2003. Their partnerships with operators across Europe and Africa, along with top content providers, deliver high-quality entertainment tailored for smartphone users.

    tango and Wister came together in 2024, and we’re eagerly anticipating a strong and successful partnership in the future.
    <b>t</b>ango and Telfeed united in 2024 for their Swiss customer care and are excited about the promising partnership ahead.

    Telfeed provides entertainment services to users around the world. Their global distribution network for digital content helps content creators maximize their revenues by adopting new monetization models. Telfeed’s growing portfolio of services includes music streaming, video-on-demand, games, e-learning and health & fitness content.

    tango and Telfeed united in 2024 for their Swiss customer care and are excited about the promising partnership ahead.
    <b>t</b>ango has partnered with MyMobileCompany for their UK customer care since 2021

    Since 2007, MyMobileCompany has developed and marketed digital entertainment products like games, apps, and videos. They provide end-to-end services, from product development to cross-media marketing, optimizing mobile experiences. The company runs game and video portals across Europe and beyond, serving both B2C and B2B clients with a focus on international scalability and mobile tech innovation.

    tango has partnered with MyMobileCompany for their UK customer care since 2021
    Dedicated to excellence since 2020, <b><i>t</b></i>ango proudly supports Digital Virgo's mission to serve their customers better in several markets and languages.

    Digital Virgo is one of the world’s leading specialists in mobile payment via Telecom Operator’s billing solutions. By connecting Merchants to Carriers, they address the growing need for the digitalisation of payment by using a simple, fast and secure transactional channel available anywhere in the world.

    Dedicated to excellence since 2020, tango proudly supports Digital Virgo's mission to serve their customers better in several markets and languages.
    Tango and d8solutions partnered in 2024 with the goal of supporting the organization of webinars, symposiums, and congresses for various Croatian healthcare societies.

    d8solutions: Your digital healthcare partner, offering eight integrated solutions in one place: event management, production, design, web development, multichannel marketing, digital learning, data analysis, and project management.

    Tango and d8solutions partnered in 2024 with the goal of supporting the organization of webinars, symposiums, and congresses for various Croatian healthcare societies.
    In 2019, OIV partnered with Tango to manage consumer care inquiries during the critical transition from DVB-T to DVB-T2 technology. Tango also assisted consumers with TV and radio signal reception issues throughout the transition and beyond until 2023.

    OIV – Digital Signals and Networks is the leading provider of national strategic communications infrastructure, offering clients dependable digital networks and platforms for signal transmission, content distribution, and a fiber-optic network designed for mission-critical services.

    In 2019, OIV partnered with Tango to manage consumer care inquiries during the critical transition from DVB-T to DVB-T2 technology. Tango also assisted consumers with TV and radio signal reception issues throughout the transition and beyond until 2023.
    Merck is a global healthcare company with 352 years of experience.
    Merck is a global healthcare company with 352 years of experience.
    From May 2019 to May 2022, hundreds of enquiries from customers all over the world were handled by tango every day until Freenet’s operational business discontinuation.
    From May 2019 to May 2022, hundreds of enquiries from customers all over the world were handled by tango every day until Freenet’s operational business discontinuation.
    <b>t</b>ango provide consumer helpdesk services to support Track’s activities across multiple continents
    tango provide consumer helpdesk services to support Track’s activities across multiple continents
    A tailored approach to consumer care, meeting the high standards required by the Coca-Cola brand
    A tailored approach to consumer care, meeting the high standards required by the Coca-Cola brand
    Consumer support services for mobile billing technologies
    Consumer support services for mobile billing technologies
    <b>t</b>ango provide consumer care services to support CLIQ's products across three continents
    tango provide consumer care services to support CLIQ's products across three continents
    From 2018 to 2020, tango was committed to providing quality customer care support until they exited the market, though we hope it's only temporary.
    From 2018 to 2020, tango was committed to providing quality customer care support until they exited the market, though we hope it's only temporary.
    <b>t</b>ango accompanied Centili on their path to global leadership from 2012 to 2024 when unfortunately, the company went into administration.
    tango accompanied Centili on their path to global leadership from 2012 to 2024 when unfortunately, the company went into administration.
    tango has been selected as Renxo’s trusted partner for customer care in the UK starting in 2024.

     

    tango has been selected as Renxo’s trusted partner for customer care in the UK starting in 2024.
    tango and Wister came together in 2024, and we’re eagerly anticipating a strong and successful partnership in the future.

     

    tango and Wister came together in 2024, and we’re eagerly anticipating a strong and successful partnership in the future.
    tango and Telfeed united in 2024 for their Swiss customer care and are excited about the promising partnership ahead.

     

    tango and Telfeed united in 2024 for their Swiss customer care and are excited about the promising partnership ahead.
    tango has partnered with MyMobileCompany for their UK customer care since 2021

     

    tango has partnered with MyMobileCompany for their UK customer care since 2021

    Our Partners

    didXL supplies <b><i>t</i></b>ango with geo-located phone numbers, forwarded via the SIP protocol.

     A global provider of virtual phone numbers, didXL offers coverage in over 150 countries, catering to cloud communications, contact centres, and number portability needs.

    didXL supplies tango with geo-located phone numbers, forwarded via the SIP protocol.
    As a trusted partner, HV Digital keeps <b><i>t</i></b>ango’s in-house CRM and client portal tools updated with the latest technology.

     A Munich-based digital agency, HV Digital specialises in websites and custom web apps, providing project management, communication, and customer service expertise across Germany and Europe.

    As a trusted partner, HV Digital keeps tango’s in-house CRM and client portal tools updated with the latest technology.
    Novatel are a key partner for the provision of local telephone numbers and SIP routing services to <b><i>t</i></b>ango.

    A technology solutions provider, Novatel specialises in telecommunications, satellite communications, and IT, offering tailored services to meet specific client needs.

    Novatel are a key partner for the provision of local telephone numbers and SIP routing services to tango.
    Proaxis provides essential technical support for <b><i>t</i></b>ango’s datacentre operations, including software and hardware troubleshooting, upgrades, and maintenance.

    A Croatian IT company, Proaxis offers ICT solutions in telecommunications, cloud computing, and network infrastructure, with over 25 years of experience and global reach.

    Proaxis provides essential technical support for tango’s datacentre operations, including software and hardware troubleshooting, upgrades, and maintenance.
    Telecom2 provides <b><i>t</i></b>ango with geo-tagged phone numbers, delivered through the SIP protocol.

     A telecommunications provider, Telecom2 offers VoIP, SMS campaigns, and virtual networks, focusing on real-time communication and integration solutions for businesses.

    Telecom2 provides tango with geo-tagged phone numbers, delivered through the SIP protocol.
    Telemach supplies <b><i>t</i></b>ango with fixed-line telephony and public fixed IP services for internet connectivity.

    A Croatian mobile operator, part of United Group, Telemach offers voice, internet, and OTT services for businesses and individuals.

    Telemach supplies tango with fixed-line telephony and public fixed IP services for internet connectivity.
    Infobip delivers <b><i>t</i></b>ango with geo-located phone numbers via the SIP protocol and provides services for chat platforms with or without AI and bot integration.

    A global communications platform, Infobip enables businesses to connect with customers through SMS, voice, email, and chat apps, focusing on scalable, secure communication solutions.

    Infobip delivers tango with geo-located phone numbers via the SIP protocol and provides services for chat platforms with or without AI and bot integration.
    Ingate manages <b><i>t</i></b>ango’s SIP firewall, handling software upgrades, licenses, and troubleshooting, ensuring secure connectivity with SIP service partners.

    Based in Stockholm, Ingate develops firewall and Session Border Controller (SBC) technologies, focusing on secure real-time multimedia communication over IP networks.

    Ingate manages tango’s SIP firewall, handling software upgrades, licenses, and troubleshooting, ensuring secure connectivity with SIP service partners.
    didXL supplies tango with geo-located phone numbers, forwarded via the SIP protocol.
    didXL supplies tango with geo-located phone numbers, forwarded via the SIP protocol.
    As a trusted partner, HV Digital keeps tango’s in-house CRM and client portal tools updated with the latest technology.
    As a trusted partner, HV Digital keeps tango’s in-house CRM and client portal tools updated with the latest technology.
    Novatel are a key partner for the provision of local telephone numbers and SIP routing services to tango.
    Novatel are a key partner for the provision of local telephone numbers and SIP routing services to tango.
    Proaxis provides essential technical support for tango’s datacentre operations, including software and hardware troubleshooting, upgrades, and maintenance.
    Proaxis provides essential technical support for tango’s datacentre operations, including software and hardware troubleshooting, upgrades, and maintenance.
    Telecom2 provides tango with geo-tagged phone numbers, delivered through the SIP protocol.
    Telecom2 provides tango with geo-tagged phone numbers, delivered through the SIP protocol.
    Telemach supplies tango with fixed-line telephony and public fixed IP services for internet connectivity.
    Telemach supplies tango with fixed-line telephony and public fixed IP services for internet connectivity.
    Infobip delivers tango with geo-located phone numbers via the SIP protocol and provides services for chat platforms with or without AI and bot integration.
    Infobip delivers tango with geo-located phone numbers via the SIP protocol and provides services for chat platforms with or without AI and bot integration.
    Ingate manages tango’s SIP firewall, handling software upgrades, licenses, and troubleshooting, ensuring secure connectivity with SIP service partners.
    Ingate manages tango’s SIP firewall, handling software upgrades, licenses, and troubleshooting, ensuring secure connectivity with SIP service partners.

    Our languages:

    German / Deutsch

    German / Deutsch

    Spanish / español

    Spanish / español

    Italian / italiano

    Italian / italiano

    Portuguese / português

    Portuguese / português

    French / français

    French / français

    Croatian / hrvatski

    Croatian / hrvatski

    Dutch / Nederlands

    Dutch / Nederlands

    English

    English

    Join tango's international team

    If you are interested in joining tango's international team, please send us your CV and letter of motivation (in English)!

    Tell me more

    Latest News

    01 September 2023

    Contact

    tango komunikacije d.o.o.

    Registered office:
    Knežina 2,
    51266, Selce
    Croatia

     +385 (0)1 5494 301

    salestango.hr

    EU VAT# HR73112507864

    Search

    We use cookies

    We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide for yourself whether you want to allow cookies or not. Please note that if you reject them, you may not be able to use all the functionalities of the site.

    Ok Decline
    More information